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Contacting Us

Our Customer Support department is available to assist you Monday to Friday, 9 a.m. to 5 p.m. ET by calling us toll-free at 1-866-792-1035 or direct at 561-792-1035. If email correspondence is more convenient for you, fill out our Online Contact Form.

Frequently Asked Questions



What does PACE stand for?

PACE stands for Progressive Accelerated Cardio Exertion.

What’s Included in the Pace Express Program?

    • Workout DVD featuring 11 different workouts and each of the 11 workouts has a beginner, intermediate and advanced level, so you’re actually getting 33 different workouts
    • Bonus DVD with targeted routines focused on 6-Pack Abs, Buns & Thighs and Stretching.  There’s also an interview with Dr. Sears that explains the science behind the P.A.C.E. program.
    • Welcome Letter from Dr. Sears
    • Dr. Sears’ Gourmet Cookbook (E-Book Download)
    • 7-Steps to High-Speed Fat Loss (E-Book Download)
    • On-the-Go Nutrition Pocket Guide (Digital Download)
    • 6-Day Quick Start Guide (E-Book Download)
    • 6-Week Anti-Aging Plan (E-Book Download)
    • Free Subscription to Dr. Sears Doctor’s House Calls Daily Email Alerts & Advisories
    • Free Membership to the PACE Online Forum/User Community

Are there other costs associated?

No – you’ll get everything you need in the package.

Do I need special equipment for PACE Express?

No – PACE Express is a series of progressively challenging workouts, each one working you a bit harder and differently. The program has six weeks worth of workouts, with three levels each (beginnger, intermediate and advanced,) plus a bonus disc that contains some special target areas – abs, buttocks, etc. Of course, you'll want to check with your health care provider before you start any new exercise program.

Can kids do P.A.C.E.?

Absolutely … it’s a great program for any age -- young or old!

Can I do PACE Express if I'm pregnant?

You'd want to check with your OB/Gyn before beginning any new exercise program.

Is this program suitable for someone with knee problems?

There are three levels (Beginner, Intermediate & Advanced) for each of the workouts. The Beginner level is very low impact, and because of the 100% Money Back Guarantee, you can try and see if it's appropriate for you with no risk.

How does PACE Express work?

Instead of spending 45 minutes on a treadmill... going until your legs feel like rubber... you'll do a set that is 4 minutes long, with your heart pumping good and strong. We call that your exertion zone. After that set is over, you'll spend a minute or so in the recovery zone - getting your heart rate to come back down. You repeat that process two more times.

Does it really take only 12 minutes a day?

It does! You're doing three four-minute sets, so that's 12 minutes of exertion. In the beginning it may take a little longer between sets because your heart and lungs need to learn how to do this. When you're in your exertion zone, your heart is pumping good and strong – then you need to recover... let your heart rate return to normal. After you do this for awhile, the time between exertion and recovery will shorten... you’ll be doing your workout in minutes.

I'm already in great shape. Will P.A.C.E. benefit me?

Yes. Even if you're physically fit, your heart and lungs still may not be in the greatest shape. By doing the PACE Express program, you're still going to increase their efficiency.

I'm really out of shape -- can I still do this and will it work for me?

There is a beginner level to the program, so you can start and work the program at your own speed. We do recommend that you consult with your health care provider before beginning any new exercise or fitness program.

Do I need to follow a special diet?

There is no special diet required for the PACE Express Program. However, included in your package will be a Quick Start Guide that Dr. Sears developed to get you going. It's based on high protein, good fat recommendations.

Is there really a Dr. Sears?

Yes – Dr. Al Sears is an integrative M.D. with a flourishing practice in South Florida. He specializes in wellness and anti-aging programs and sees patients from all over the world.  Dr. Sears is board-certified as a clinical nutrition specialist and a member of the American College of Sports Medicine (ACSM), the American College for the Advancement in Medicine (ACAM), the American Medical Association (AMA), the Southern Medical Association (SMA), the American Academy of Anti-Aging Medicine (A4M), and the Herb Research Foundation, (HRF). Dr. Sears is also an ACE-certified fitness trainer.  You can read more about Dr. Sears here www.paceexpress.com/drsears.aspx

My order has shipped. When will I receive it?

Standard domestic delivery is by the U.S. Postal Service and orders should arrive within 10 business days, depending on your proximity to our shipping center in Connecticut. International orders can take 21-28 mailing days and are delivered through local service.

Can I check the status of my order?

As soon as your order is processed, you'll receive an Order Confirmation email confirming your order number, the items, pricing, and shipping address. Your order should ship within three business days after you receive your order confirmation email. When your order ships you will receive a Shipping Confirmation that contains your tracking information. If you have additional questions, you can submit an email inquiry using our Online Contact Form or by calling our Customer Support team at 1-866-792-1035, Monday-Friday, 9A-5P ET.

How do I contact you for questions?

For email assistance, please fill out our Online Contact Form. Please fill out the form completely, including a valid email address. Or, you can phone our Customer Support center toll free at 1-866-792-1035 Monday-Friday, 9A-5P ET.

What is your Lifetime Money Back Guarantee?

You never have to worry about quality or performance with the PACE Express Lifetime Money Back Guarantee. If you’re not satisfied for any reason you can get a full and prompt refund of every penny you paid. There will be no further cost or obligation to you of any kind. This way, you risk nothing.  If you are unhappy with your purchase, contact Customer Support toll-free at 1-866-792-1035, Monday-Friday, 9A-5P ET for Return Authorization. Or you can request the return using the Online Contact Form.

What shipping methods do you use?

Orders are shipped by the U.S. Postal Service and delivery is typically 3-10 days depending upon your proximity to our shipping center in Connecticut.

What if I need help or have questions?

Dr. Sears' Customer Support team is available by email or by phone. Toll-free (US/Canada) is 866-792-1035 or direct dial 561-792-1035. Normal business hours are 9:00 AM - 5:00 PM (ET).

What payment methods do you accept?

We accept credit card payments online or by phone for Visa, MasterCard, American Express or Discover. Orders are also accepted via mail with payment via check or money order.

Mail orders may be sent to:

PACE Express Customer Support
11905 Southern Blvd.
Royal Palm Beach, FL 33411

Al Sears, M.D., is a practicing physician with extensive experience in the fields of complementary and natural healthcare. Dr. Sears is board-certified as a clinical nutrition specialist and a member of the American College of Sports Medicine (ACSM), the American College for the Advancement in Medicine (ACAM), the American Medical Association (AMA), the Southern Medical Association (SMA), the American Academy of Anti-Aging Medicine (A4M), and the Herb Research Foundation, (HRF). Dr. Sears is also an ACE-certified fitness trainer. The recommendation and materials on this site represent his opinion based on his years of practicing medicine. The information and material provided on this site are for educational purposes only and any recommendations are not intended to replace the advice of your physician. You are encouraged to seek advice from a competent medical professional regarding the applicability of any recommendations with regard to your symptoms or condition. It is important that you do not reduce, change or discontinue any medication or treatment without consulting your physician first. The personal stories shared on this website are personal to the users and will not be typical of the results you will have if you follow the advice provided on this website.

The information and recommendations provided on this website have not been evaluated by the Food and Drug Administration and are provided for educational purposes only.

PLEASE NOTE THE FOLLOWING BEFORE USING THIS PRODUCT

Please consult your physician before beginning this or any other exercise and nutrition program. You should always warm up for a few minutes before beginning any workout.

Not all exercises are suitable for everyone, and this or any exercise program may result in injury. To reduce the risk of injury, never force or strain during exercise.

If at any time you feel you are exercising beyond your fitness abilities or you feel discomfort, light-headed or nauseous, you should immediately discontinue exercising.